GlobalWonks Fees and Cancellation

GlobalWonks aims to provide a transparent platform that easily facilitates client and wonk interactions, including payment. This explanation of our fees and cancelation guide is meant to help further clarify our platform and policies and may change as we update our platform and expand our product offering. Our aim is to provide clients flexibility in their engagements while still valuing the time and commitments of our wonks. If you have additional questions, please feel free to email us at info@globalwonks.com for further clarification.

General Information on all Engagements

All engagements have a preset budget range which is appropriate to the effort and time required to complete projects of each type of engagement (the range varies by product). Wonks receive payment for their successfully completed projects, understanding that GlobalWonks receives a set 22% of all payments processed through the platform for calls, reports and meeting. Wonks should account for this cost when setting their rates during project bids.

Disputes

If a dispute over the scope, completeness, and/or quality of a submitted project should arise, GlobalWonks will act as the mediator between both parties. Wonks should refer to the quality standards document included in their onboarding materials for reference.

Compliance Cancelations

If a client or wonk is concerned a compliance violation has or is occurring for any kind of engagement, cancelation fees may be returned upon review by GlobalWonks. Should there be any question or concern, clients and wonks are strongly encouraged to contact GlobalWonks for guidance at compliance@globalwonks.com. Should a client or wonks become aware of any such violation, they must immediately report the violation to compliance@globalwonks.com and stop communication and work on the project. In those cases, late fees are suspended for wonks and client payments are suspended and potentially returned in full. Compliance is of the upmost concern for GlobalWonks and we encourage all user to review both our compliance overview and our Terms of Service.

Clients Cancelling Network Pulse

Network Pulse allows clients to gain quick insights from a minimum of five and a maximum of 20 wonks. Clients pay a set rate, and wonks receive payment based on their answers. The first five wonks to answer a Network Pulse question receive a prompt answer bonus. After the client has reviewed all the answers submitted, the client ranks the top five most useful answers in order. The selected top answers receive bonuses of increasing value based on this ranking.

Clients can flag answers as inappropriate or irrelevant. If GlobalWonks reviews the answer and determines it is inappropriate or irrelevant, the wonk’s response receives no bonus. Any bonuses associated with the answer are transferred to the next wonk in line (for example, the sixth wonk to answer will receive a prompt answer bonus if one of the first five answers is marked as inappropriate or irrelevant).

Clients may cancel and terminate a question period preemptively, but they will not be reimbursed for the engagement fee.

Clients Cancelling Report

Clients can commission reports by posting their project description and requirements, and submitting it for bid by relevant wonks. While clients post an estimated budget for their project, wonks are responsible for setting their own rate based on the time and effort necessary for completing the report, as well as their own qualifications to complete the report. Clients select the wonk who is best suited to complete the report based on their needs and evaluation of submitted wonk bids.

Should a client and wonk agree to change the deadline for a project, they may do so. Wonks are fully expected to complete and deliver their reports by the agreed deadline, whether original or revised. Should a wonk fail to deliver the report by the set deadline, that wonk’s account will be frozen, holding all project payments and preventing the wonk from bidding on new projects until the report is submitted and the reason for the failure to meet the deadline has been reviewed by GlobalWonks. Late reports do not receive compensation. Failure to meet one or more deadlines may result in the termination of a wonk’s account and ability to use the GlobalWonks platform.

Clients may cancel a report at no cost up to 24 hours before the set start time of report. Cancelations made within 24 hours of the start time of a report will incur a fee of 25% of the report cost. If a client reschedules a report within 24 hours of the start date and then cancels the report, the client will still incur a 25% fee regardless of the rescheduled start date. There are no refunds for reports canceled after the scheduled start time of a report

Clients Cancelling Call

Clients can schedule calls by posting a description of the call topic and submitting it for bid by relevant wonks. While clients will post an estimated budget for their project, wonks are responsible for setting their own rate based on the time and effort necessary for completing the call as well as their own qualifications to complete the call. Calls will be charged for a minimum of one hour.

Clients can cancel a call up to 48 hours before the schedule start time of a call at no cost. Cancelations made between 48 and 24 hours before a scheduled start time will incur a fee worth 25% of the call cost, and cancelations made in the 24 hours before a scheduled start will incur a fee worth 50% of the call cost. If a client reschedules a call within 48 or 24 hours of the start date and then cancels the call, the client will still incur a 25% or 50% fee respectively, regardless of the rescheduled start date.

After the start time of call, clients will not receive any refunds for canceling a call. Additionally, if a client fails to join a call within 15 minutes of the start of the call, wonks may terminate the call and still receive full payment for their time. Should a wonk fail to join the call within five minutes of the scheduled start of a call, that wonk’s account will be frozen, holding all project payments and preventing the wonk from bidding on new projects until the reason for the failure to show for the scheduled call has been reviewed by GlobalWonks. Late arrival for calls will not receive compensation. Failure to arrive on time to one or more scheduled calls may result in the termination of a wonk’s account and ability to use the GlobalWonks platform.

Clients Cancelling Meetings

Clients can schedule in-person meetings with wonks by posting a description of the meeting topic and submitting it for bid by relevant wonks. While clients will post an estimated budget for their project, wonks are responsible for setting their own rate based on time and effort necessary for completing the call as well as their own qualifications to complete the call. Meetings will be charged at a minimum of one hour.

Clients can cancel a meeting up to 72 hours before the schedule start time of a meeting at no cost. Cancelations made between 72 and 24 hours before a scheduled start time will incur a fee worth 25% of the meeting cost, and cancelations made in the 24 hours before a scheduled start will incur a fee worth 50% of the meeting cost. If a client reschedules a meeting within 72 or 24 hours of the start date and then cancels the meeting, the client will still incur a 25% or 50% fee respectively, regardless of the rescheduled start date.

After the start time of a meeting, clients will not receive any refunds for canceling a meeting. Additionally, if a client fails to arrive for a meeting within 15 minutes of the start of the meeting, wonks may leave the arranged meeting site and still receive full payment for their time. Should a wonk fail to arrive at a meeting within five minutes of the scheduled start of a meeting, that wonk’s account will be frozen, holding all project payments and preventing the wonk from bidding on new projects until the reason for the failure to show for the scheduled call has been reviewed by GlobalWonks. Late arrival for meetings will not receive compensation. Failure to arrive on time to one or more scheduled meetings may result in the termination of a wonk’s account and ability to use the GlobalWonks platform.

Wonk Cancellations

Wonks may cancel or preemptively end any engagement, but will receive no payment for any partially completed or delivered work. Wonks may cancel any scheduled calls up to 72 hours in advance; and meetings and reports up to five days. If more than three such cancellations occur, the wonk’s account is frozen until GlobalWonks can review the reasons for the multiple cancelations and had the opportunity to assess whether or not the wonk is able to reliably serve clients. Any cancelation made after the time frames highlighted above will result in the wonk’s account being frozen until GlobalWonks is able to review the reasons for the multiple cancelation and had the opportunity to access whether or not the wonk is able to reliably serve clients. While we understand that unexpected events can occur, reliability and trust are crucial facets that GlobalWonks clients depend on. Wonks are expected to be able to effectively judge and manage the commitment they make to complete the projects they accept through the platform.